Trust is a must! I've been doing my own hair as I am a hairstylist for 34 years. This was my 1st time completely trusting someone else to do my hair because my arthritis has gotten the best of me. I saw giovanis website, and felt a gut feeling that this feels right for me. I felt very at ease when entering, and everyone felt genuinely nice and friendly (no snobby fake smiles here). My stylist Janine so calmly asked what I wanted, and offered suggestions. We agreed and I felt complete trust that I was going to get exactly what we talked about. Meanwhile, I observed the salon...beautiful decor, the owner checked in to say hello, letty was so nice! I was amazed to see every customer walk out with stunning results! These girls know what they're doing! And I reccomend giovanni's to everyone!! One more thing..I'm crazy about my hair!